FAQs

Explore our Frequently Asked Questions (FAQs) below. Should you have any further inquiries, please don't hesitate to reach out. Our team is here to assist you at any time. :)

FAQs: General questions About the Project

What is Donate Clothes 4 Good Causes with Fennec Sammy?

Donate clothes 4 Sammy is launched and fully operated by a charity Leukaemia & Myeloma Research UK. Project’s aim it to recycle pre-loved clothes to save planet, raise funds for schools, our charity and our partnered charities. Only our charity leads such a project in the UK!

Who operates Sammy’s project?

Sammy’s project is launched and fully operated by a charity Leukaemia & Myeloma Research UK without involving any commercial parties. Only our charity leads such a project in the UK!

Who is Sammy?

Sammy is a fennec fox who helps Leukaemia & Myeloma Research UK charity to recycle, protect the planet, fundraise for schools and charities. You can read the full exciting Sammy’s story here.

How does the CollectClothesPlus service differ from Donate Clothes 4 Sammy?

CollectClothesPlus is a dedicated service focused exclusively on collecting pre-loved items from residents to support Leukaemia & Myeloma Research UK. While both services help give unwanted items a second life, CollectClothesPlus is specifically created to generate funds for the charity’s life-saving research and support work.

FAQs: Book Collection service

What we accept as donations?

Here is a list what we do accept:

  • Good quality, dry, clean clothing
  • Handbags & accessories
  • Toys in new & working condition
  • Paired, clean undamaged shoes
  • Costume Jewellery
  • Cosmetics (unused)

Also, what we do and do not accept is available on our brochures and bags provided, and on Book collection page.

What we do not accept as donations?

Here is a list what we do not accept, please:

  • Dirty, ripped or broken items of clothing and underwear
  • Unpaired items of clothing, broken or damaged accessories and bags
  • Very used, damaged or broken toys with missing pieces
  • Broken and very worn unpaired shoes
  • Opened and used cosmetic products
  • School Uniforms and Workwear
  • Furniture and bulky items
  • Electronic items
  • Books, CDs/DVDs
  • Bric a brac

Also, what we do and do not accept is available on our brochures and bags provided, and on Book collection page.

Which collection areas we cover?

Please note that currently we do cover the following areas (looking to extend in the future):

Manchester Area:

  • Manchester/Salford (M postcodes)
  • Bolton/Bury (BL postcodes)
  • Stockport/Hyde/Stalybridge/Dukinfield (SK postcodes)
  • Oldham/Rochdale/Ashton-Under-Lyne/Littleborough/Rochdale (OL postcodes)

Merseyside Area:

  • Liverpool (L/PR postcodes)
  • Wirral/Chester (CH postcodes)
  • Warrington (WA postcodes)
  • Wigan (WN postcodes)

North Wales (CH and LL postcodes)

Blackburn and Burnley (BB postcodes)

Lancashire (LA postcodes)

What time and days we collect?

Collections are made Monday – Friday only, between 8am – 5pm.

Notifications via email and/or mobile will be sent once the collection is booked, alongside with a link to track our collection driver on a day.

Can you leave bags outside?

Absolutely, you’re welcome to leave your bags outside if you’re not going to be in and if it safe to do so. Just ensure they’re placed in a dry area during rainy weather. Otherwise, our driver will knock on the door.

Additionally, you’ll receive a notification indicating the approximate time when the driver will reach your address, as well as a heads-up 5 minutes before their arrival.

How you will be notified of a collection day and time?

Once your address has been added to a driver’s route, you will receive notification of an estimated time and collection day. Additionally, you will be notified 5 minutes before the driver arrives.